The key questions to ask before hiring a Google Ads manager are whether you will own the account and data, how conversion tracking is set up, and exactly what the management fee includes. The provider’s answers tell you more than their pricing does. Here’s the full list to take into any sales call.
1. Will I own the Google Ads account and data?
You should always own your account outright, on your own billing, with the manager given access. If a provider keeps the account in their name, you can lose your history and data if you ever leave. This is non-negotiable.
2. How will you set up and report conversion tracking?
Without proper tracking, nobody can tell which clicks became real enquiries. Ask specifically how calls, forms and bookings will be measured — and how often you’ll see that data in plain English.
3. Who will actually manage my account day to day?
At some agencies, the expert who pitches isn’t the person who runs your account. Ask who does the hands-on work and how experienced they are.
4. What exactly does the management fee include?
Get the scope in writing: audit/setup, campaign and keyword management, tracking, optimisation and reporting. Vague “monitoring” is a red flag.
5. Is the fee flat or a percentage of spend?
A flat fee is predictable and keeps incentives clean. If it’s a percentage, ask what happens to their cut when your spend rises or falls.
6. Are setup fees one-off, and what’s the notice period?
Clarify whether any setup fee is charged once or recurring, and how much notice you need to give to leave. Long lock-ins with short notice clauses favour the provider, not you.
7. How will we measure success?
Agree the metric that matters — cost per lead, number of enquiries, return on ad spend — before you start, not after. “More clicks” is not a business outcome.
8. Can you show real results or references?
Ask for anonymised account numbers or references. Specifics (“we cut cost per lead from £107 to £63”) beat slogans. You can see that kind of detail on my results page.
9. Will you tell me if Google Ads isn’t right for me?
An honest specialist will say so if your margins, demand or budget don’t suit Google Ads — rather than taking the fee anyway. That candour is one of the best signals you can get.
Putting it together
If a provider answers these nine clearly and in writing, you’re in safe hands regardless of whether they’re a freelancer or an agency. If the answers are vague — especially on ownership and tracking — keep looking.
Frequently asked questions
What’s the most important question to ask?
“Do I own the account and data?” Everything else can be fixed; losing your account and history can’t.
Should I be wary of percentage-of-spend pricing?
Not always, but understand the incentive: the more you spend, the more they earn. A flat fee avoids that tension.
How do I know if their results are real?
Ask for specific, recent numbers and the context behind them. Genuine results come with detail; fluff comes with adjectives.
Is it normal to get a free audit first?
Yes — many good specialists offer a no-obligation audit so you can judge their thinking before committing.
Want to put these questions to the test? Get a free Google Ads audit — I’ll answer all nine up front, no pressure. More on how I work on the about page.